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Privacy and security policy

At we respect the privacy of our customers and keep all personal information strictly confidential. is committed to providing you with a secure and confidential experience. In order to ensure a secure communication between customers and, we have established the following rules regarding the collection and use of personal information.

Collection of personal information collects, registers, stores and uses your personal information to allow you to sell or purchase lots through our website. We also maintain such information in order to keep you informed about new developments at unless you have indicated that you do not wish to receive such information. We work together with certain transport companies who help with storing and transporting sold lots. In this connection we share relevant personal information with these transport companies. The transport companies only use your information in order to fulfil the agreements you have made with and to ensure a proper enforcement of our terms of business. These transport companies have committed themselves to keeping your personal information strictly confidential and to adhering by the security policy.

All personal information is maintained in a secure database at and is kept strictly confidential. Access to your personal information is strictly limited to authorised employees of and to a limited extend to our transport partners. has established administrative regulations to ensure that employee access to the personal information maintained on servers is strictly controlled and limited only to necessary use. servers containing personal data are protected against unauthorised physical and electronic access. This protection consists of an electronic firewall as well as additional security systems featuring virus scanning, security system installation, vulnerability testing, backup and server recovery, employee training, security control and other measures designed to improve data security on an ongoing basis.

Amending or closing a customer number
You can access your registered personal information at any time under 'My page' - 'Basic information'. Here you can also make necessary changes in your information. For security reasons you cannot change the first name and surname attached to your customer number. If you wish to make any changes to your name, please contact us directly by e-mail to Moreover, if you no longer wish to be a customer at, you can inform us at any time, either by e-mail or by telephone, stating your customer number. Then we will deactivate your customer number. 

For the most part you can search anonymously on our website, However, some of our online services require, that you provide us with personal information such as your name, address and credit/debit card information should you wish to pay with debit or credit card. This information is used for order processing but can also be used for internal data processing, such as the tracking and reviewing of search statistics collected when you visit our website. As an additional service, we may also use this information to personalise the website to suit your requirements.

Credit card payments uses approved transfer and storage protocols on its website to handle confidential information such as credit card and bank information. These protocols, such as encryption, ensure that only authorised persons can access your personal information. Therefore all credit card and bank information is encrypted before being securely transmitted over the internet to

Max-bid is committed to ensuring confidentiality and security with regard to its customers’ personal information so that our customers can enjoy a sense of security when making use of the Max-bid service. This is why only a few selected system administrators have access to this information. System administrators are not permitted to bid on lots. Read more about Max-bid.

In order to offer you advance information about new auctions and other services, will send you e-mails based on the information you have provided and your auction bids. tracks and reviews some of the information you have accessed on our website, so that we may provide you with this service.


Our newsletter allows you to choose to cancel our newsletter service in future. You may also send us an e-mail at at any time to have your e-mail address removed from our mailing list.

Cookies uses cookies – a small text file stored on your computer’s hard drive to identify your browser’s software to the websites you visit. Cookies allow the ability to track your visits to our websites as well as register your language preference for your next visit to our website, helping us to provide a more personalised and enhanced experience for customers visiting our website.

Exceptions is cooperating with the police. Therefore, will pass on customer information to the police to a degree to which it is necessary to assist the police in their investigative work. If there is a court order, an order from a public authority or a legal authority, can be obliged to disclose your personal information.

Contact us collects and handles your personal information in accordance with existing laws concerning the processing of personal data. If you have any questions about the collection, use or protection of your personal information, you are welcome to contact us at: or +45 44 50 98 00.