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Consumer rights


Lauritz.com lives by virtue of happy customers. We do our utmost at all times to offer the best possible service. If nevertheless you wish to make a complaint about a good or service purchased with us, you need to do so by writing to our Customer Support by email at support@lauritz.com or by letter to Lauritz.com A/S Dynamovej 11, 2860 Søborg, Denmark, marked ‘Customer Support'.

We will do our best to find the right solution. If you do not agree with the outcome of your complaint, you can contact:

Denmark:
Center for Klageløsning, Konkurrence- og Forbrugerstyrelsen, Carl Jacobsens Vej 35, 2500 Valby, Denmark. You can submit your complaint via www.forbrug.dk

Sweden:
Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, Sweden. You can submit your complaint via http://www.arn.se/

Norway:
Forbrukerrådet, Postboks 463 Sentrum, 0105 Oslo, Norway. You can submit your complaint via http://www.forbrukerradet.no/

Germany:
Verbraucherzentrale, Bundesverband e.V. vzbv, Markgrafenstr. 66, 10969 Berlin, Germany. You can submit your complaint via http://www.vzbv.de/

Belgium:
Consumentenombudsdienst / Service de Médiation pour le Consommateur, Boulevard du Roi Albert II 8 - 1000 Brussels, Belgium.  You can submit your complaint via http://www.consumentenombudsdienst.be//nl / http://www.mediationconsommateur.be//fr 

ODR (Online Dispute Resolution)
Lastly, you can submit your complaint to ODR. ODR stands for ‘Online Dispute Resolution’. This digital online solution is for all EU consumers who buy online in other EU countries as well as for all European online traders. You can contact ODR via http://ec.europa.eu/odr .