Consumer rights


Lauritz.com lives by its happy customers. We do our utmost to always provide the best possible service. If you have a complaint concerning a product or service purchased from Lauritz, please contact the auction house where the product was purchased. If you require further assistance, you can also contact our Customer Support via e-mail at: support@lauritz.com.

We will do our best to find the right solution. If you do not agree with the outcome of your complaint, you can contact:

Denmark:
Klageportalen for Nævnenes Hus, Nævnenes Hus, Toldboden 2, DK-8800 Viborg, Denmark. You can submit your complaint via https://naevneneshus.dk/

Sweden:
Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm, Sweden. You can submit your complaint via //www.arn.se/

Norway:
Forbrukerrådet, Postboks 463 Sentrum, 0105 Oslo, Norway. You can submit your complaint via //www.forbrukerradet.no/

Germany:
Verbraucherzentrale, Bundesverband e.V. vzbv, Rudi-Dutschke-Straße 17, 10969 Berlin, Germany. You can submit your complaint via //www.vzbv.de/

Belgium:
Consumentenombudsdienst / Service de Médiation pour le Consommateur, Boulevard du Roi Albert II 8 - 1000 Brussels, Belgium.  You can submit your complaint via //www.consumentenombudsdienst.be//nl / //www.mediationconsommateur.be//fr 

ODR (Online Dispute Resolution)
Lastly, you can submit your complaint to ODR. ODR stands for ‘Online Dispute Resolution’. This digital online solution is for all EU consumers who buy online in other EU countries as well as for all European online traders. You can contact ODR via //ec.europa.eu/odr .