FAQ

About Lauritz.com

IS IT FREE – Or does it cost anything to be a customer at Lauritz.com? It is free to be registered as a customer at Lauritz.com.

CAN I JUST LOOK – Or do I have to bid to be a customer at Lauritz.com? You are welcome to just browse. If you wish to place a bid, you must register as a customer by clicking "Become a User". Registration is free at Lauritz.com.

Customer Number and Access

CUSTOMER NUMBER – How do I get one? When you have filled in your basic information, you will be assigned a customer number and receive access via an activation email. We will also send you an email so you can save your new information.

ACTIVATION EMAIL – I have not received it, what do I do now? If you have not received your activation email, your spam filter may have caught it. If you cannot find it there, you can contact your nearest auction house.

MY PAGE – What can I use it for? Here, you can track your bids, purchases, and make payments.

CUSTOMER INFORMATION – Can I change it, e.g., my address or bank account number? Yes, you can edit your information under "Profile" in Basic Information.

FORGOTTEN MY CUSTOMER NUMBER AND PASSWORD – What do I do? You can retrieve this information by clicking "Forgot your password?" under the "Log in" section. Enter your email address, and the details will be sent to you via email.

CANCELLATION – How do I delete my account? You have the option to close and delete your profile by going to "Profile" – "Basic Information" on our website, Lauritz.com. Then, go to "Profile" – "Basic Information", where you will find the "Delete data – click here" option at the bottom of the page. We will then begin the deletion process, and your customer relationship will be terminated.

Bidding at Auctions

BIDDING – How do I place a bid? To place a bid, you must be registered as a customer. You can register by clicking "Become a User". You can bid in two ways: directly or by placing a maximum bid. Read more about bidding here.

MAXIMUM BID – What is it? When you place a maximum bid, Lauritz.com will automatically bid on your behalf whenever you are outbid, as long as it remains within your set maximum bid.

MAXIMUM BID – Can I change an already placed maximum bid? You can always submit a new maximum bid on an item. The new maximum bid will then apply. You can raise your maximum bid to a higher amount, or you can lower it to match the current highest bid in the auction. Example: If the current highest bid is DKK 3,000, and you previously placed a maximum bid of DKK 5,000, you can reduce your maximum bid to the next possible bid, which in this case would be DKK 3,100.

IDENTICAL BIDS – Why am I outbid by someone with the same bid? This happens when another customer placed a maximum bid before you. Example: A customer has placed a maximum bid of DKK 5,000. The next day, you see the same item and decide to bid DKK 5,000. Because their maximum bid was placed first, their bid takes priority. If the auction ends with neither of you bidding higher, the other customer will win the item since their bid was placed first. Read more about bidding here.

MISTAKEN BID – Can I withdraw a bid? No, once you have placed and confirmed a bid, it cannot be withdrawn. This does not apply to maximum bids.

LAST-MINUTE BIDS – When is an auction extended? If a bid is placed within 2 minutes of the auction's closing time, the auction is automatically extended so that it ends 2 minutes after the last bid. This ensures that everyone who wants to bid has a fair chance. If another bid is placed within this period, the auction will be extended further.

Items and Sales

QUESTIONS ABOUT AN ITEM – Who should I contact? All questions regarding an item's condition, size, history, or shipping options should be directed to the auction house selling the item. For sellers, questions about sales activation and similar topics should be directed to the responsible auction house. Addresses and phone numbers can be found under Contact.

START OF SALE – When will my items go on sale? Most items go on sale 2-3 days after being submitted.

SALES PERIOD – How long does a sale last? A typical sales period lasts 7 days.

Payment and Refunds

PRICE – What do I pay for the item? Your bid is the final price for the item at the hammer price. This means that the price includes all costs such as fees, commissions, and charges.

PAYMENT – Where and how do I pay for the item? You can pay for the item via MobilePay, credit card online, or by bank transfer. You can also pay and pick up the item at the auction house where it was purchased.

ONLINE PAYMENT – How do I do it? You pay online by going to "My Page" and clicking on Payments. Your unpaid invoice will appear in green. Once you have paid, it will be marked in red. During the payment process, you can also request shipping.

REFUNDS – How long does it take to receive my money after canceling a purchase? If you use your right to cancel a purchase, the refund will be processed within 14 days after the item has been returned and received by Lauritz.com.

Collection and Delivery

COLLECTION – What do I need to bring when collecting my item? When collecting your item, you must bring your purchase receipt and a valid photo ID (passport or driver's license).

SELF-COLLECTION – Where and when must I pick up my item? Once you have made a purchase and paid your invoice, you can pick up your item from the auction house where it was bought. The item must be collected within 14 days of the auction closing. If you are unable to collect it yourself, you should contact the auction house to make alternative arrangements.

SHIPPING – Can I have my item delivered? Yes, you can have your item delivered to your door. You can request shipping when paying your invoice.